Maysaa only uses the most secure and efficient carriers for delivering products to you.

In the UK we deliver Monday-Friday (excluding Bank Holidays). All deliveries (except for International Standard Delivery) will have a tracking number so you can know the exact location of your order at all times. All Express Deliveries will require a signature on receipt, to give extra security and peace of mind. Safe and Easy!

IMPORTANT - Please note International Standard Delivery uses local postal services, therefore some countries may not provide security and tracking. For peace of mind and added security we recommend using the International Express Delivery.

As soon as your order is dispatched from our Warehouse, you will be sent an email to confirm that it's on its way. You will be given a tracking number for your order. You can also track your order by logging into your MAYSAA.com account.

We want all our customers to receive quality goods in top condition, so if you think there is a fault with an item you have received then immediately contact our Customer Care Team selecting Faulty on the drop down menu. A member of our Customer Care Team will be in touch as soon as possible.

We will aim to resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover the fault. Leave the rest to us!

Please include as many details as possible about the order and the problem with the goods and we will get an alternative sorted out for you.

If you have received a wrong item in your order, let us know straight away by contacting our Customer Care Team selecting Wrong on the drop down menu.

If the delivery note says an item should be in your parcel but it isn't, please contact our Customer Care Team selecting Missing on the drop down menu.

Let us know the Order Number and the Product Code or Product Name of the item you wanted, and we'll sort everything out.

The cost of UK Standard Delivery is £4.45.

The cost of UK Standard Delivery is £4.45. We use the local postal service for these deliveries and cannot always ensure secure and timely deliveries.

Deliveries will be made within 3 working days when you place your order before 2pm (excluding Weekends and Bank Holidays)

Please note we process orders and deliver only during working days (Monday-Friday). So if you order on Friday, Saturday or Sunday we will process your order and you will receive your order 2-3 days from Monday.

If you order on a Bank Holiday weekend, you will receive your order 4 working days later. Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day. We only use private carriers to ensure secure and timely deliveries.

You will be sent an email giving you the tracking order number once the order has been dispatched. You can then follow your order online by clicking on the link in your email. Your order can be delivered anytime between 8am and 9pm and a signature will be required on receipt. This is to ensure the most secure method of delivery and peace of mind. If you are not around to take delivery of your parcel, the carrier will leave a calling card telling you how you can pick it up.

The cost of UK Express Delivery is £5.95.

If you order by 2pm, Monday to Friday, you will receive your order the next day. We only use private carriers to ensure secure and timely deliveries.

Please note we process orders and deliver only during working days (Monday-Friday). So if you order on Friday, Saturday or Sunday we will process your order and you will receive your order on Tuesday.

If you order on a Bank Holiday weekend, you will receive your order 2 working days later.

Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.

You will be sent an email giving you the tracking order number once the order has been dispatched. You can then follow your order online by clicking on the link in your email.

Your order can be delivered anytime between 8am and 9pm and a signature will be required on receipt. This is to ensure the most secure method of delivery and peace of mind.

If you are not around to take delivery of your parcel, the carrier will leave a calling card telling you how you can pick it up.

International shipping is charged on a flat rate basis, regardless of the weight of your parcel. Please see INTERNATIONAL DELIVERY.

Standard and Express delivery services are available for most of the countries that we ship to.

EXPRESS DELIVERY - Your order will be dispatched via the most secure carrier. You will be sent an email giving you the tracking order number once the order has been dispatched. You can then follow your order online by clicking on the link in your email.

STANDARD DELIVERY - Your order will be dispatched via postal services, so security and timely delivery is not guaranteed. Tracking may vary according to standard delivery procedures of different countries. For peace of mind and added security we recommend using the International Express Delivery.

The summary of delivery timescales and cost are as follows:

Shipping will be automatically calculated at the checkout page when both the delivery destination and delivery option is selected.

When you place an order, we suggest you have it delivered to a work address rather than a home address, as our couriers only deliver between 9am and 5pm. Our courier companies will require a signature on receipt except for International Standard Delivery, which does not require a signature.

Your order will be dispatched via the most secure carrier. You will be sent an email giving you the tracking order number once the order has been dispatched. You can then follow your order online by clicking on the link in your email.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

If you aren't available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

We can deliver to your permanent residential address or your place of employment but we do not deliver to a PO Box address for security purposes.

If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the courier will deliver to the place not the person!

See the list of countries on INTERNATIONAL DELIVERY for all our options. If your country is not on this list it means that currently we are not able to provide a secure delivery! But don’t despair just get in touch with our Customer Care Team selecting the Feedback option on the drop down menu and we will see if there are any other options.

As an online business, we aim to provide a Returns service that is totally hassle-free for you.

From receipt, you have 14 days to decide if you want to return any item within your order. Just fill out the Returns Form enclosed with your order.

If you are a UK customer returns are free using our service. To arrange a collection please click Refunds/Returns. Or for both UK and International customers you can make your own arrangements through any postal carrier, (just remember to insure the goods before returning them).

Please note it is very important that when you return an item, we know the order number it relates to, your details and whether you want a refund or an exchange. Without these details we won’t be able to take the action you want us to.

For UK It can take up to 7 days for us to receive and process your return order, depending on which postal service you use. For International it can take up to 15 days for us to receive and process your returned order, depending on which postal service you use. However once we receive them, we will inspect and process the goods within 48 hours to ensure you receive what you want as quickly as possible.

So you are kept informed, we will send you an email confirming the action we have taken, as soon as we are confident the goods are in their original condition and the return has been allocated to your MAYSAA.com account.

Any refund will automatically be issued to the card used to make the original purchase and in the event, we are unable to provide a suitable replacement we will automatically refund you and let you know via email.

IMPORTANT - In all cases, the items returned must be in their original condition with all the labels intact on the goods. All goods will be inspected on return and any item in unsuitable condition will be sent back to you at your cost.

Please note the collection service is for UK ONLY.

To book a collection please click Refunds/Returns.

To cancel a collection please click Cancel Collection.

We will collect your goods anytime from 9am – 5pm, between Monday and Friday.

We can even pick up from your workplace if you want us to. Just make sure the collection address is given to the Customer Care Team when you request a Collection on the Contact Form. We will go ahead with the collection once we have confirmed a date and have a valid address.

Please note: we will only offer the free collection for the first attempt, so please make sure someone will definitely be at the address on the date given.

For UK It can take up to 7 days for us to receive and process your return order, depending on which postal service you use. For International it can take up to 15 days for us to receive and process your returned order, depending on which postal service you use. However once we receive them, we will inspect and process the goods within 48 hours to ensure you receive what you want as quickly as possible.

Don't worry if you’ve lost your Returns Form, click on the below link. Don’t forget to include this with your parcel when you return your goods!

• Click Download Returns Form


• Just in case here is the Returns address below:

MAYSAA
11c Stephenson Road
Gorse Lane Industrial Estate
Clacton on Sea
CO15 4XA
United Kingdom

We will usually refund you what you paid for the goods but not the delivery charge except in cases where the order was cancelled under the UK Distance Selling Regulations or the entire order was faulty.

We are very sorry if we have made a mistake on your refund. Please contact our Customer Care Team selecting Returns/Refunds on the drop down menu. We will try and sort it out for you as soon as possible.

The following may affect the amount you have been refunded: The delivery charge, which would only be refunded under cancelled orders made under Distance Selling Regulations or if the goods are faulty.

Any discounts that were applied at the time of sale, which may not now be applicable.

As soon as your return has been processed by our warehouse, we'll email you to let you know.

In the unlikely event that you don't receive this email within 10 days of posting your parcel to us (for UK and 20 days for International Returns), please get in touch with our Customer Care Team selecting Refunds/Returns and we'll get back to you as soon as possible

We recommend you return your parcel using Recorded Delivery or another service that can be tracked, please give us the reference number when you contact us.

As an online retailer, we want our customers to have a fantastic experience when buying goods and we try to give the information upfront that will help most customers answer any questions that might arise.

We believe that if a customer has a problem the most important thing is to resolve it quickly and if possible, at the first time of trying.

We have found that the most effective way of achieving this is by providing a commitment to reply to your email 12 hours a day, 7 days a week. We are confident that you will get a better quality, more personal service with us than you would over the phone.

Click here to contact our Customer Care Team

We would love to hear from you especially about any suggestions you may have for how we can improve. Please use our Contact Form and select feedback on the drop down menu.

For all press and media relations enquires please contact the PR team using Contact Form and selecting press on the drop down menu.

To advertise with us on our magazine please use our Contact Form and select advertise on the drop down menu.

For information and enquiries about our Corporate Social Responsibility work and / or Ethical Sourcing Policies, please use our Contact Form and select corporate social responsibility on the drop down menu.